We at Imperial Plastics Inc. are committed to providing defective-free, competitively priced products and services that continuously satisfy the requirements of our customers. This commitment is achieved by all employees working cooperatively to meet and exceed internal and external customer expectations through self-initiative, teamwork, pride-of-workmanship, and continuous improvement. The following policy guidelines are important and will be adhered to in maintaining a total quality culture: 1. A total commitment to high quality standards in products and services; attitude and mutual respect for all employees; and "doing what is fair and right" by the President and extending throughout the company. 2. Regular communication with all employees to discuss our quality commitment and their participation to support the company's quality objectives. 3. On-going programs to continuously emphasize and improve quality and service to customers. 4. A measurement and reporting system to evaluate and provide appropriate feedback on progress of quality efforts. 21320 Hamburg Avenue West P.O. Box 907 Lakeville, Minnesota 55044 952-469-4951 Fax: 952-469-4724